Shipping policy

Humanity Over Everything - Shipping Policy

Dispatch

All Humanity Over Everything orders are packed and dispatched from London, United Kingdom.

We aim to process and dispatch orders as quickly as possible. Orders are not normally dispatched on weekends or UK public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available for the shipping service selected, your tracking information will be included.

Shipping within the United Kingdom

UK orders are shipped using Royal Mail.

The available shipping service and cost will be displayed at checkout before you complete your purchase.

Delivery estimates shown at checkout or provided after dispatch are estimates rather than guaranteed delivery dates, unless a service is expressly described as guaranteed.

International shipping

Humanity Over Everything ships internationally to the destinations available at checkout.

International orders are dispatched from the United Kingdom using Royal Mail international services. Available shipping options and charges are calculated according to the destination and order and will be displayed at checkout.

International delivery times can vary depending on the destination, local postal services and customs processing.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated at checkout that these charges have been collected as part of your order, they are not included in the amount you pay to Humanity Over Everything and may be payable by the recipient upon or before delivery.

Humanity Over Everything does not control charges imposed by overseas customs authorities and cannot guarantee the amount that may be payable. Customers should check the applicable import rules and charges in their destination country before ordering if they require further information.

Delivery times and delays

We aim to dispatch orders promptly, but delivery may occasionally be affected by circumstances outside our reasonable control, including postal disruption, severe weather, customs processing or other carrier delays.

If we become aware of a significant problem affecting your order, we will take reasonable steps to assist you.

Nothing in this Shipping Policy affects any delivery rights you may have under applicable consumer law.

Shipping addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible at susie@hoeg.uk. We will try to help where possible, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.

Lost or damaged parcels

If your order has not arrived within the expected timeframe, or your parcel arrives damaged, please contact us at susie@hoeg.uk with your order number.

We will investigate the issue with the delivery provider and deal with the order in accordance with your applicable consumer rights.

Returns

Shipping arrangements for returns are explained separately in our Return & Refund Policy.

Contact

If you have a question about the delivery of your order, please contact:

Humanity Over Everything 
Email: susie@hoeg.uk
Dispatch location: London, United Kingdom