Terms of service
Humanity Over Everything – Terms of Service
1. About us
This website is operated by Humanity Over Everything (“HOEG”, “we”, “us” or “our”), a UK-based independent clothing business operated as a sole trader.
Trading name: Humanity Over Everything
Email: susie@hoeg.uk
Throughout these Terms, “you” and “your” refer to the customer or user of our website.
By placing an order with us, you agree to these Terms of Service. Please read them before placing an order.
2. Our products
We take reasonable care to describe and display our products in the 'SHOP' page on our website accurately, including their materials, colours, sizing and other characteristics.
Colours and appearance may vary slightly depending on your device or screen settings. As our garments are physical products, minor variations may also occur.
Nothing in these Terms affects your statutory rights where goods are faulty, not as described or otherwise fail to meet requirements imposed by applicable consumer law.
3. Prices
All prices displayed on our website are shown in the currency indicated at checkout.
The total price payable for your order, including applicable delivery charges, will be shown before you complete your purchase.
We reserve the right to change our prices at any time, but a price change will not affect an order that we have already accepted.
Where an obvious pricing or listing error has occurred, we may contact you before accepting or fulfilling the affected order.
4. Orders and payment
When you place an order through our website, you are making an offer to purchase the products in your order.
Receipt of an order confirmation does not necessarily mean that we have accepted your order. A contract between you and Humanity Over Everything is formed when we accept your order and process it for fulfilment, subject to your statutory rights.
Payment must be made using one of the payment methods available at checkout.
We may decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, we reasonably suspect fraud, or there has been an obvious error in the product information or price. If we cancel an order after payment has been taken, we will refund the amount due.
5. Product availability
All orders are subject to availability.
We make reasonable efforts to keep inventory information accurate. If an item becomes unavailable after you place an order, we will contact you and, where appropriate, issue a refund for the unavailable item.
6. Shipping and delivery
Orders are dispatched from London, United Kingdom.
Available delivery methods, estimated delivery times and shipping charges will be displayed at checkout where applicable.
Delivery times are estimates unless we expressly agree otherwise. Delays may occasionally occur because of postal services, customs procedures or circumstances outside our reasonable control.
Further information is provided in our Shipping Policy.
Nothing in these Terms limits any delivery rights you have under applicable consumer law.
7. International orders, customs and import charges
For orders delivered outside the United Kingdom, the destination country may impose customs duties, import taxes or other charges.
Unless expressly stated at checkout that such charges have been collected by us, these charges are not included in the amount paid to Humanity Over Everything and may be payable by the recipient to the relevant authority or delivery provider.
Customers are responsible for complying with applicable import requirements in their destination country.
Customs processes may also affect delivery times.
8. Returns, cancellations and refunds
Our returns arrangements are explained in our Return & Refund Policy.
We offer an additional 30-day return policy subject to the conditions stated in that policy.
UK consumers purchasing online also have statutory cancellation rights. These rights are separate from our voluntary returns policy and are not restricted by these Terms.
Nothing in these Terms or our Return & Refund Policy affects rights that cannot legally be excluded or restricted.
9. Faulty, damaged or incorrectly supplied goods
If an item arrives faulty, damaged, incorrectly described or you receive the wrong item, please contact us at susie@hoeg.uk.
We will deal with qualifying issues in accordance with applicable consumer law. Nothing in these Terms limits your statutory rights.
10. Website use
You may use our website for lawful personal shopping and information purposes.
You must not misuse our website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access, or use the website for unlawful or fraudulent purposes.
11. Intellectual property
Unless otherwise stated, the content of this website, including Humanity Over Everything branding, original designs, graphics, photographs, text and other original material, belongs to Humanity Over Everything or is used by us with appropriate permission.
You may not reproduce, distribute, commercially exploit or use our protected content without permission except where permitted by law.
12. Personal information
Our collection and use of personal information is explained in our Privacy Policy.
By using our website and placing an order, your personal information will be handled in accordance with that policy and applicable data-protection requirements.
13. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded or restricted under applicable consumer law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, subject always to rights and remedies that cannot legally be excluded.
If you are purchasing as a consumer, these Terms do not affect your statutory rights.
14. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes to our services, website, business operations or applicable requirements.
The Terms applying to your purchase will generally be those in effect when you place your order, subject to applicable law.
15. Governing law
These Terms are governed by the laws applicable to our business in England and Wales.
If you are a consumer, you may also benefit from mandatory protections available to you under the laws of the country in which you live, where applicable. Nothing in these Terms is intended to remove those protections or restrict any rights regarding where you may bring legal proceedings that cannot lawfully be restricted.
16. Contact us
If you have any questions about these Terms or an order, please contact:
Humanity Over Everything
Email: susie@hoeg.uk